FAQ

Frequently (and some not-so-frequently) Asked Questions

How do I make an appointment?
Scheduling an appointment is easy! Just click the “Book Now” link in the website menu to be directed to the booking page.

How can I prepare for my appointment?
Preparation is key to showcasing the home beautifully and ensuring an efficient appointment. I’ve created a comprehensive list of tips for you or your clients to follow. Click on “Preparation Tips” in the website menu to view or download the PDF version—perfect for printing or including in a listing packet. A link to this resource is also included in your appointment confirmation email.

How many photos should I order?
Photo packages are designed to cover the entire property, including interiors and exteriors, to capture the essential living spaces. A small property (up to 1500 sqft) can be sufficiently showcased with the 16 photo option, and larger properties with up to 3000 sqft of finished living space usually do well with the 25 & 35 photo options. Garages, pantries, walk-in closets, and outbuildings are generally not photographed unless requested or if the photo count allows.

If you think you’ll need more than the included photos, you may upgrade your package or note that you'd like any extra photos edited and billed at $5/photo on your final invoice.

How can I prepare for my appointment?
Preparation is key to showcasing the home beautifully and ensuring an efficient appointment. I’ve created a comprehensive list of tips for you or your clients to follow. Click on “Preparation Tips” in the website menu to view or download the PDF version—perfect for printing or including in a listing packet. A link to this resource is also included in your appointment confirmation email.

What areas do you serve?
I travel throughout the West Michigan region, including Grand Rapids, Kalamazoo, Hastings, Allegan, Plainwell, Battle Creek, and surrounding communities. Properties in Barry County qualify for a Barry County Hometown Discount—just enter promo code SELLBARRY at checkout. For a detailed view, visit the Service Area page.

How long will my appointment take?
Appointment durations vary based on the services selected:

Exterior-only: ~20 minutes
Basic or Premium Photo Package: ~1 hour
Add-ons like video or 3D tour: Add 45 minutes
Add-ons like drone or floorplan: Add 10–15 minutes

These times assume the home is fully prepared at the time of arrival. Please communicate the expected duration to your client in advance so everyone is ready.

Does the direction the home faces affect the photos?
Yes—natural lighting plays a big role. For best results, the front of the home (or lake-facing side) should be well-lit to avoid dark or shadowy images, especially for your main listing photo. On overcast days, this doesn’t matter as much due to even lighting. Here’s a general guide to ideal shoot times based on front-facing direction:

North-facing: 10 AM – 3 PM
West-facing: Early afternoon
East-facing: 10 AM – 12 PM
South-facing: 9 AM – 4 PM

I only need a few photos. Can I request a reduced price?
I do not offer prorated photo packages. However, I periodically update my service menu based on client needs—feel free to reach out with suggestions!

The weather looks bad—what happens if my shoot is impacted?
Weather affects drone flights, video, and some exterior services. For example:

Ground-level photos include sky replacements.
Drone flights may be canceled due to rain, wind, fog, or snow.
Outdoor video may be compromised if the lens becomes wet.

You may cancel or reschedule your appointment up to 4 hours in advance with no fee. If all services can’t be completed due to weather, I can return to finish for a return trip fee (see the Service Terms page for details).

I ordered the Marketing Kit/Property Website. How do I update the information?
Both tools are designed for ease and flexibility:

The Marketing Kit includes flyers, social posts, and slideshows to elevate your listing.
The Property Website auto-populates with your media and is ready to share.

To make edits, follow the step-by-step tutorials linked here:

Can you edit photos that the homeowner took during spring/summer?
You’re welcome to include the homeowner’s seasonal photos in your listing, but I do not edit images I didn’t take.

I’m not satisfied with the photos or video. Can I get a refund?
Although rare, dissatisfaction does happen. Please review my Recent Work before booking to ensure my style aligns with your expectations.

Photos are captured and edited with consistency and care. Re-edit requests are considered on a case-by-case basis, but full refunds are not issued once services are delivered.

Do you offer portraits or headshots?
No, I don't. I have considered it in the past but I am currently sticking with the real estate/interiors niche.

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