FAQ

Frequently (and some not-so-frequently) Asked Questions

How do I make an appointment?

First time? Take a peek at our past work here to make sure the style fits your needs—every photographer has their own flair. When you’re ready, hit the “Book Now” button in the menu. Just be sure your client has time to prep, and keep me in the loop if anything changes before the appointment (especially entry/access details).

How many photos should I order?

Interior & exterior photo orders are priced by the total square footage of the structure to get rid of the guesswork and ensure the property is sufficiently showcased. Homes up to 1,000 sq ft typically include 16–20 photos, while properties over 4,000 sq ft may feature 40–55 photos of finished spaces. Unfinished/non-living areas are generally not photographed (garages, attics, closets, pantries, unfinished basement areas, utility rooms, outbuilding interiors), but you may request them in the order notes.

How can I prepare for my appointment?
Preparation is key to showcasing the home beautifully and ensuring an efficient appointment. I’ve created a comprehensive list of tips for you or your clients to follow. Click on “Preparation Tips” in the website menu to view or download the PDF version—perfect for printing or including in a listing packet. A link to this resource is also included in your appointment confirmation email.

What areas do you serve?
I travel throughout the West Michigan region, including Grand Rapids, Kalamazoo, Hastings, Allegan, Plainwell, Battle Creek, and surrounding communities. Properties in Barry County qualify for a Barry County Hometown Discount—just enter promo code SELLBARRY at checkout. For a detailed view, visit the Service Area page.

How long will my appointment take?
Appointment durations vary based on the services selected:

Exterior-only: ~20 minutes
Photos & Value Bundles: ~1 hour
Add-ons like video or 3D tour: Add 30-40 minutes
Add-ons like drone or floorplan: Add 10–15 minutes

These times assume the home is fully prepared at the time of arrival. Your confirmation email will have an approximate appointment duration included in it.

Does the direction the home faces affect the photos?
Yes—natural lighting plays a big role. For best results, the front of the home (or lake-facing side) should be well-lit to avoid dark or shadowy images, especially for your main listing photo. On overcast days, this doesn’t matter as much due to even lighting. Here’s a general guide to ideal shoot times based on front-facing direction:

North-facing: 10 AM – 3 PM
West-facing: Early afternoon
East-facing: 10 AM – 12 PM
South-facing: 9 AM – 4 PM

I only need a few photos. Can I request a reduced price?
No. My goal is to showcase a home in the way buyers actually want to see it. A handful of photos never tells the whole story, but flooding a listing with 100 shots isn’t helpful either. It’s all about striking the perfect balance.

The weather looks bad—what happens if my shoot is impacted?
Weather affects drone flights, video, and some exterior services. For example:

Ground-level photos include sky replacements.
Drone flights may be canceled due to rain, wind, fog, or snow.
Outdoor video may be compromised if the lens becomes wet.

You may cancel or reschedule your appointment up to 4 hours in advance with no penalty. If bad weather strikes and I can't complete all of the services at the time of the appointment, I will contact you to schedule completion of the rest of the services. Note that this will be based on my availability, so planning in advance is advised when ordering premium services like drone and video. A return fee may apply if the property is located in the extended service area.

I ordered the Marketing Kit/Property Website. How do I update the information?
Both tools are designed for ease and flexibility:

The Marketing Kit includes flyers, social posts, and slideshows to elevate your listing.
The Property Website auto-populates with your media and is ready to share.

To make edits, follow the step-by-step tutorials linked here:

Can you edit photos that the homeowner took during spring/summer?
You’re welcome to include the homeowner’s seasonal photos in your listing, but I do not edit images I didn’t take.

I’m not satisfied with the photos or video. Can I get a refund?
Although rare, dissatisfaction does happen. Please review my Recent Work before booking to ensure my style aligns with your expectations.

Photos are captured and edited with consistency and care. Re-edit requests are considered on a case-by-case basis, but full refunds are not issued once services are delivered.

Do you offer portraits or headshots?
No, I don't. I have considered it in the past but I am currently sticking with the real estate/interiors niche.

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