📅 Booking

First time? Take a peek at our past work (linked on the site) to make sure the style fits your needs—every photographer has their own flair. When you’re ready, hit the “Book Now” button in the menu. Just be sure your client has time to prep, and keep me in the loop if anything changes before the appointment (especially entry/access details).

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🏡 What’s Included

Each photo package includes enough shots to cover the property properly—wide angles, layout-focused, and emphasizing the important stuff (main living areas, kitchen, bedrooms, bathrooms, etc.). Let me know if there’s something specific you want featured or skipped. Garages, closets, and the inside of sheds/outbuildings are generally not included, so please specify if you want photos of these.

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🚚 Delivery Times

• Photos: within 24 hours

• Video, 3D tours, floorplans, reels: 24–36 hours depending on the order size
  You’ll get an email when your order is ready, complete with download links, tutorial videos (if applicable), and everything in one neat package.
  Zillow 3D tours are auto-uploaded; everything else is delivered to your inbox.

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If there is a delay for any reason, you will be notified with an anticipated delivery time.

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❌ Cancellations/Return Trips

Life happens. You can cancel or reschedule up to 4 hours before your appointment—no hard feelings. If the home’s not going to be photo-ready, please reschedule and save us both a return trip. If I arrive and the shoot needs to be canceled/rescheduled on-site, a $75 inconvenience fee will be added to the order. I totally understand that things come up—just keep me posted ahead of time if anything changes so we can avoid the extra fee. Return trips are scheduled as soon as I can fit it among other existing appointments.

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🌦️ Weather

If unfavorable weather is in the forecast, you may contact me up to 4 hours before your appointment to reschedule. If the appointment is interrupted by bad weather and I can't complete all of the services at the time of the appointment, I will contact you to schedule completion of the rest of the services. Return trips are scheduled as soon as I can fit it among other existing appointments. Note that this will be based on my availability, so planning in advance is advised when ordering weather sensitive services like drone and video. A return fee may apply if the property is located in the extended service area.

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🏷️ Barry County Discount

If your listing is in Barry County, use code SELLBARRY at checkout for $15 off photo packages! 

Only one promo code per order.

If applied to orders outside of  Barry County the order will be amended.​​

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💳 Payment

Payment is due when you book. If things change and your prepaid appointment can’t be rescheduled, I’ll refund you—easy as that.

Any fees or services billed after the appointment was booked are required to be paid prior to your appointment. If there's an outstanding balance at any time, the card on file will be charged. If, for some reason a payment is outstanding for more than a month, it will be sent to collections. 

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Services ordered, rendered, and delivered are not subject to refund. 

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🛠️ Edits & Re-Shoots

Please review my Past Work and style before booking—what you see is what you get, and I aim for consistent quality.
If something small needs tweaking, reach out within 48 hours and I can assess whether it's needs a quote or not.
If you need objects digitally removed or something major redone, I’ll quote it.
Want a total re-shoot? No problem, but it’ll be treated as a brand-new order. 

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🦺 Safety First

Safety is a top priority. If conditions within a property are deemed to be unsafe by the photographer and the appointment cannot continue, no liability will be assumed by the photographer for failing to provide ordered services. An inconvenience fee may apply.
Animals must be secured (even the “friendly” ones).
If weather makes travel risky, we’ll reschedule. This is usually an issue in the winter when snow and ice can make travel dangerous.

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🧭 Travel Policy

I serve most of West Michigan, within 40 miles of Hastings. 
Here's the Service Area map. A $25 travel fee applies to properties located on the outer diameter of the service area. 
Not sure if your property qualifies? Reach out—I’m happy to clarify. ​

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📷 Liability

Care is always taken while photographing homes and properties. Welton Media LLC accepts no responsibility for any damage or accidents during this process. Welton Media LLC shall not be held liable for any legal action, claim or damages resulting from or arising out of the publication of the photographs or other usage of media.

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🧍 Tenant-Occupied Homes

If tenants are currently living in the home, and have personal property stored there, someone—an agent, the owner, or a representative—must be present during the shoot. This is to protect me, the tenant, and the landlord. 
Completely vacant homes don’t need anyone on-site.

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🛡️ Copyright & Licensing

All media remains the property of Welton Media LLC. By placing an order, you purchase a license to use it for advertising the sale of that specific property—online and in print. That license is non-transferrable. 
No transferring it to other agents, vendors, the buyer, or reusing it for other purposes without written permission.
RAW files? Not included.
All media is downloadable and yours to store. Property websites are archived after 12 months unless the listing is still active.
 

Welton Media LLC reserves the right to use any images and/or media for advertising or portfolio purposes.

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Licensing For Real Estate Properties:

All photographs created by Welton Media are the intellectual property of Welton Media and are licensed, not sold.​ Your purchase is a license for digital & print use for advertising the sale of a single property.

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Permitted Use:

• MLS listings

• Social media posts for the property

• Flyers, postcards, and other marketing for that listing

Prohibited Use:

• Using the photos for other properties

• Giving the photos to another agent, homeowner, buyer, vendor, builder, or contractor to use

• Advertising outside the sale of the property listing (example: a billboard to advertise your services/brokerage and the photo as a backdrop)

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If you want to use the images for something outside the original listing, just let me know, I offer additional licensing options.

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The license ends when the home sells, rents, or the listing agreement ends.

Reusing photos without the right license is a copyright violation, and nobody wants to get into that mess - so if in doubt, please ask first.

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The Copyright for all photographs, videos, and other content captured and delivered while rendering services remain with Welton Media LLC and are protected under local and international copyright laws. Copyright is not transferable. 

This includes, but is not limited to photographs, floorplans, video content, media kit templates, and 3D Tours. 

Welton Media LLC reserves the right to use any images and/or media for advertising or portfolio purposes. 

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Licensing for Rental Properties:

All photographs created by Welton Media are the intellectual property of Welton Media and are licensed, not sold. The Copyright for all photographs, videos, and other content captured and delivered while rendering services remain with Welton Media LLC and are protected under local and international copyright laws. Copyright is not transferable. 

By booking a rental property shoot, you (the property owner or authorized representative) are granted a non-exclusive, non-transferable, commercial-use license for marketing and advertising the specific property photographed, under the following terms:

 

Permitted Use:

• Display on short-term and long-term rental listing platforms (e.g., Airbnb, VRBO, Booking.com, Zillow, Apartments.com) for the property photographed.

• Use in printed or digital marketing materials for the property photographed, including flyers, brochures, and email campaigns.

• Use on the property owner’s or property management company’s website and social media accounts to promote the property photographed.

 

Prohibited Use:

• Using the images to market or advertise any property other than the one photographed.

• Transferring, selling, or giving image files to another owner, property manager, real estate agent, or third party for reuse.

• Altering images in a way that misrepresents the property (e.g., removing permanent features, digitally staging in a misleading manner).

• Using the images after the property changes ownership without a new licensing agreement.

 

Duration of License:
This license remains valid for as long as you own the property and continue to operate it as a rental. If the property is sold, transferred, or no longer operated as a rental, the license automatically terminates and all usage of the images must cease unless a new license is purchased.

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Enforcement:
Unauthorized use, reproduction, or distribution of Welton Media’s images outside the terms of this license will result in additional licensing fees and/or legal action. When in doubt, reach out to Welton Media for confirmation.

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Welton Media LLC reserves the right to use any images and/or media for advertising or portfolio purposes.