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Service Terms

Booking 

To make an appointment for services, please visit the "Make and Appointment" link in the website menu. 

When determining your desired appointment date/time, it’s recommended that your appointment be at least 3-5 days prior to your listing date. If you are ordering aerial photos or video, weather can cause delays for these services. Please plan as far in advance as you can. 

Barry County Hometown Discount:  For homes located within Barry County, Welton Media will take $15 off your Photo package when you use the coupon code SELLBARRY at checkout. This discount is only applicable when you order a Basic, Premium, Luxury or standalone Drone photo package for a property located within Barry County, Michigan. Orders with improperly used codes will be billed the original amount. Offer expires 12/17/24. Welton Media reserves the right to modify or terminate this offer at anytime.

Promo codes: only 1 promo code may be used per order. 

Weekend Appointments:

Weekend appointments are available on select dates throughout the year. Weekend dates that are available on the Welton Media Booking Form are not subject to a Weekend Fee. 

Additional availability may be provided on a case by case basis, please contact 517-604-1700 to make a request. These appointments will be subject to a Weekend Fee:

Barry County homes: $20

Homes outside of Barry County: $40

 

Safety 

Safety is a top priority. If conditions within a property are deemed to be unsafe by the photographer and the appointment cannot continue, no liability will be assumed by the photographer for failing to provide ordered services. If the appointment must be terminated by the photographer due to unsafe conditions, you may be responsible for a cancellation fee. 

Animals shall be under the control of the owner or in a secure location that prevents contact with the photographer during the appointment.

Please consider the condition of the residence and its contents when booking your appointment. 

Photo Delivery 

Photos are available for download within 24 hours after your appointment. 

Videos,  floorplans, and virtual/live twilights can take longer to process, depending on your bundle or any special requests. You can expect these to be delivered within 30 hours after your appointment. 

Photos, videos & floorplans are delivered digitally via HDPhotoHub. When your order is complete, you will receive an email letting you know that your products are complete and available to download. Videos are also uploaded to the Welton Media YouTube channel (exclusive link will be shared with you via email)

 

Zillow 3D tours are automatically uploaded to Zillow will be displayed when you make your listing live. Matterport Tours links are delivered in your completion email.

Travel 

Travel within the counties of Allegan, Barry, Calhoun, Eaton, Ionia, Kent, Muskegon, Ottawa, Kalamazoo,  and Van Buren is free of charge. Service is not typically provided outside of these counties. To make an inquiry for service outside the service area please contact 517-604-1700.

Included Services 

Photo count is included in the description on the Pricing page and Welton Media Booking Form. The photographer will take as many photos to accurately represent the property, with respect to your ordered photo package. These photos are typically wide angle photos and are meant to capture the scale and layout of the property, focused on the inside of the structure and the overall front and rear exterior. If there are specific areas you'd like me to focus on or to avoid, please communicate them to me prior to the shoot. Sometimes more photos than your photo count are taken during a shoot and these can be edited and delivered for a per photo price. For guidance with determining how many photos you may need, visit my Photo Guide & Preparation Tips page. 

Photos of amenities such as clubhouses, golf courses, playgrounds, lake access sites, etc, may be photographed per your request and space can be made in your photo count to accommodate these photos,. Please note that this will reduce photos of the primary property to accommodate the amenity photos. Any access to shared/common areas must be provided by an authorized party (owner, tenant, club member, etc).

Pricing for floorplan service is based on a single structure (ie: single family residence). For additional structures (barns, pole buildings, detached garages, etc), a separate service must be ordered to accommodate each building you want scanned. Floorplans generally do not include outdoor areas.

 

Edits & Re-Shoots

Clients should view past listing photos HERE to view previous work products by Welton Media.

Any requests for re-editing of photos must be made within 24 hours of receiving the finished product. Re-editing includes: brightening/darkening, color correction and increasing/decreasing contrast. 

 

If a return to the property is requested to satisfy any additional services that were not included in the original order, a fee may be assessed.

 

Requests for a total re-shoot will be treated as a new service order and charged according to the most current Service Menu. No refunds or credits will be issued for services rendered.

 

Payment 

Payment is required at the time of booking through the booking page. Other forms of payment may be arranged on a case by case basis. Partial payments are not accepted.

 

Orders may require a signed service agreement prior to the appointment.

Damages

Care is always taken while photographing homes and properties. Jessica Welton (dba Welton Media) accepts no responsibility for any damage or breakages during this process. Jessica Welton (dba Welton Media) shall not be held liable for any legal action, claim or damages resulting from or arising out of the publication of the photographs or other usage of media.

Tenants/Rentals

Rental properties that are currently leased and/or contain the property of tenants require the presence of an agent, owner of the property, and/or legal representative during the photo shoot. If the property is vacant with no current tenants, this requirement does not apply and no accompaniment is needed.

Copyright & Retention 

The Copyright for all photographs, videos, and other content captured and delivered while rendering services remain with Welton Media and are protected under local and international copyright laws. Copyright is not transferable. Your purchase is a license for use with a single property. This license is non-transferable to any party and cannot be used by another party without written permission from Welton Media and a fee may be assessed. 

 

Once your images and media are purchased, you can use them on the MLS, consumer sites, social media, email, flyers, etc. I recommend using them in any way you would like to promote your listing ("just sold", "just listed", "thank you for your business" posts and postcards, etc). 

All images will be available for download for 1 month following the session date. I recommend that you download your images and save them to your computer, external drive, or cloud-based platform. No original (RAW) files will be provided.

Welton Media reserves the right to use any images and/or media for advertising or portfolio purposes. 
 

Cancellation Policy

Any cancellations shall be made at a minimum of 4 hours prior to your scheduled appointment.

A $25 fee will be assessed for cancellations that are less than 4 hours prior to your scheduled appointment. 

 

Please ensure that your clients are made aware of the day & time of their scheduled appointment. If upon arrival the residence is not accessible (no way for me to enter and/or safely work) or the owner does not allow the appointment to take place, a $75 cancellation fee will be assessed. 

 

In the event of poor weather (heavy rain, heavy snow, fog, etc), the appointment may be postponed and rescheduled. 

If you have prepaid for services you will receive a refund for appointments that cannot be rescheduled. 

 

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