📅 Booking

If this is your first time working with Welton Media, I encourage you to take a look at my past work (linked on the site) to ensure the style aligns with your needs; every photographer brings their own approach. When you’re ready, simply use the “Book Now” button in the menu. Please make sure your client has adequate time to prepare the property, and keep me informed of any changes prior to the appointment especially regarding access or entry details.

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🏡 What’s Included

Each photo package includes images to properly showcase the property: wide-angle views, layout-focused shots, and emphasis on key spaces such as main living areas, kitchens, bedrooms, and bathrooms. If there are specific features you’d like highlighted or omitted, please let me know in advance.

 

Garages, closets, and the interiors of sheds or outbuildings are not typically included unless specifically requested.

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For real estate properties, video and reel orders include both branded and unbranded versions. All bundled services and inclusions are clearly displayed during booking.

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🚚 Delivery Times

• Photos: Delivered within 24 hours

• Video, 3D tours, floor plans, reels: Delivered within 24–48 hours.

 

You’ll receive an email as soon as your order is ready, complete with download links, any applicable tutorial videos, and all deliverables in one organized package. Zillow 3D tours are uploaded automatically; all other services are delivered via email.

If a delay occurs for any reason, you will be notified with an updated delivery timeframe.

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Rush Delivery for photos may be added when an appointment is scheduled before noon. This option applies to standard photo services only and provides delivery within 4–6 hours following the appointment. 

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❌ Cancellations/Return Trips

I understand that schedules change. Appointments may be canceled or rescheduled up to 4 hours before the scheduled time. If a property will not be photo-ready, please reschedule in advance to avoid the need for a return visit.

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If I arrive on-site and the appointment must be canceled or rescheduled, a $75 inconvenience fee will be added to the order. I truly appreciate advance communication whenever possible as it helps us both avoid unnecessary fees.

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Return trips are scheduled as availability allows, alongside existing appointments.

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🌦️ Weather

If unfavorable weather is forecasted, you may contact me up to 4 hours prior to your appointment to reschedule. If weather interrupts a session and prevents completion of all services, I will reach out to arrange a follow-up visit.

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Severe & Winter Weather
In the event of a severe weather or winter weather warning or advisory, Welton Media reserves the right to proactively reschedule appointments scheduled for the affected date(s) in the interest of safety. Clients will be notified as soon as possible and offered the next available appointment. This applies to conditions such as heavy snow, ice, extreme wind, or other weather that may make travel or on-site work unsafe.

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Return visits are scheduled based on availability, so advance planning is recommended for weather-sensitive services such as drone and video. A return fee may apply for properties located in the extended service area.

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🏷️ Barry County Discount

Listings located in Barry County are eligible for $15 off photo packages using code SELLBARRY at checkout.

• One promo code per property

• Applies to the first appointment only

• Orders outside of Barry County will be adjusted accordingly if code is applied in error

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💳 Payment

Payment is due at the time of booking or upon receipt of an invoice. If circumstances change and a prepaid appointment cannot be rescheduled, a refund will be issued.

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Any additional services or fees added after booking must be paid prior to the appointment. If an outstanding balance exists, the card on file will be charged. Balances unpaid for more than 30 days may be sent to collections.

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Services that have been ordered, rendered, and delivered are non-refundable.

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🛠️ Edits & Re-Shoots

Please review my Past Work and style before booking—what you see is what you get, and I aim for consistent quality and what you see is what you can expect.

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Real Estate Properties & Rental Properties

Minor adjustments requested within 48 hours may be reviewed to determine whether a quote is required.

More extensive edits (such as object removal or significant changes) will be quoted separately.

Full re-shoots are always welcome; however, they are treated as a new order and billed at standard pricing.

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Ethics Statement: Welton Media maintains a strict standard of accuracy in all visual representations. While standard retouching (such as color correction, exposure adjustments, blue-sky enhancement, and virtual twilight) is included to enhance presentation, edits that materially alter the factual condition or appearance of a property are not permitted. This includes, but is not limited to: changing paint colors, flooring, wall or ceiling textures, concealing structural damage, or digitally staging permanent features that do not exist (with the exception of virtual staging when properly disclosed). Requests that could reasonably mislead buyers, tenants, guests, or the public will be declined. Welton Media reserves the right to refuse or limit any edit that compromises image integrity or violates MLS, advertising, or fair marketing standards.

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Images created by other vendors or third parties will not be virtually staged or edited by Welton Media.

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🦺 Safety First

Safety is always a priority. If conditions at a property are deemed unsafe and the appointment cannot continue, no liability is assumed for incomplete services, and an inconvenience fee may apply.

• All animals must be secured, including those considered friendly

• Structures known to be unsafe must be disclosed prior to the appointment, particularly if they are located in areas where a person could reasonably be expected to access them.

• Any changes to access details must be communicated prior to the appointment. I am entering privately owned homes, and if an occupant is unaware of my authorized presence, they may reasonably perceive me as an intruder and act in self-defense. Clear, advance communication is essential to ensure everyone’s safety and to prevent serious misunderstandings.

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🧭 Travel Policy

​Welton Media serves most of West Michigan within 40 miles of Hastings. Here's the Service Area map.

Properties located on the outer edge of the service area are subject to a $25 travel fee.

If you’re unsure whether a property qualifies, feel free to reach out, I’m always happy to clarify.

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📷 Liability

Care is always taken while photographing homes and properties. Welton Media LLC accepts no responsibility for any damage or accidents during this process. Welton Media LLC shall not be held liable for any legal action, claim or damages resulting from or arising out of the publication of the photographs or other usage of media.

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🧍 Tenant-Occupied Homes

If tenants are currently living in the home, and have personal property stored there, ann agent, the owner, or a representative must be present during the shoot. This is to protect me, the tenant, and the landlord. 

Completely vacant homes don’t need anyone on-site.

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🛡️ Copyright & Licensing

All media remains the property of Welton Media LLC.

 

By placing an order, you purchase a license to use it for advertising the sale of that specific property; online and in print. That license is non-transferrable. 

 

No transferring it to other agents, vendors, the buyer, or reusing it for other purposes without written permission.

All media is downloadable and yours to store. Property websites are archived after 12 months unless the listing is still active.
 

Welton Media LLC reserves the right to use any images and/or media for advertising or portfolio purposes.

 

Your media will never be re-licensed to another agent without your express permission, with the exception of stock images depicting amenities or area attractions.

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Licensing For Real Estate Properties:

All photographs created by Welton Media are the intellectual property of Welton Media and are licensed, not sold.​ Your purchase is a non-exclusive, non-transferrable, limited-use license for digital & print use for advertising the sale of a single property.

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Permitted Use:

• MLS listings

• Social media posts for the property

• Flyers, postcards, and other marketing for that listing

Prohibited Use:

• Using the photos for other properties

• Giving the photos to another agent, homeowner, buyer, vendor, builder, publication or contractor to use

• Advertising outside the sale of the property listing (example: a billboard to advertise your services/brokerage and the photo as a backdrop)

• Altering images in a way that misrepresents the property (e.g., removing permanent features, digitally staging in a misleading manner).

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If you want to use the images for something outside the original listing, just let me know, I offer additional licensing options.

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The license ends when the home sells, rents, or the listing agreement ends.

Reusing photos without the right license is a copyright violation, and nobody wants to get into that mess - so if in doubt, please ask first.

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The Copyright for all photographs, videos, and other content captured and delivered while rendering services remain with Welton Media LLC and are protected under local and international copyright laws. Copyright is not transferable. 

This includes, but is not limited to photographs, floorplans, video content, media kit templates, and 3D Tours. 

Welton Media LLC reserves the right to use any images and/or media for advertising or portfolio purposes. 

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Licensing for Rental Properties:

All photographs created by Welton Media are the intellectual property of Welton Media and are licensed, not sold. The Copyright for all photographs, videos, and other content captured and delivered while rendering services remain with Welton Media LLC and are protected under local and international copyright laws. Copyright is not transferable. 

By booking a rental property shoot, you (the property owner or authorized representative) are granted a non-exclusive, non-transferable, limited-use license for marketing and advertising the specific property photographed, under the following terms:

 

Permitted Use:

• Display on short-term and long-term rental listing platforms (e.g., Airbnb, VRBO, Booking.com, Zillow, Apartments.com) for the property photographed.

• Use in printed or digital marketing materials for the property photographed, including flyers, brochures, and email campaigns.

• Use on the property owner’s or property management company’s website and social media accounts to promote the property photographed.

 

Prohibited Use:

• Using the images to market or advertise any property other than the one photographed.

• Transferring, selling, or giving image files to another owner, property manager, real estate agent, or third party for reuse.

• Altering images in a way that misrepresents the property (e.g., removing permanent features, digitally staging in a misleading manner).

• Using the images after the property changes ownership without a new licensing agreement.

 

Duration of License:
This license remains valid for as long as you own the property and continue to operate it as a rental. If the property is sold, transferred, or no longer operated as a rental, the license automatically terminates and all usage of the images must cease unless a new license is purchased.

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Enforcement:
Unauthorized use, reproduction, or distribution of Welton Media’s images outside the terms of this license will result in additional licensing fees and/or legal action. When in doubt, reach out to Welton Media for confirmation.

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Welton Media LLC reserves the right to use any images and/or media for advertising or portfolio purposes.