Prepare your clients for their shoot

When determining your desired appointment date/time, it’s recommended that your appointment be at least 3-5 days prior to your listing date. If you are ordering aerial photos or video, weather can cause delays and may need to be postponed.

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To make an appointment for services, contact me directly or click here. Your appointment time and date may be adjusted in advance to allow for travel time.

The safety of the photographer is a top priority. If conditions within a property are deemed to be unsafe by the photographer and the appointment cannot continue, no liability will be assumed by the photographer for failing to provide ordered services. If the appointment must be terminated by the photographer due to unsafe conditions, a prorated rate/travel cost may be considered.

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Animals shall be under the control of the owner or in a secure location that prevents contact during the appointment.

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Please consider animals, condition of the residence and its occupants when preparing for your appointment. 

Photo count is included in the service description. The photographer will take as many photos to accurately represent the property, with respect to your ordered photo package. These photos are typically wide angle photos and are meant to capture the scale and layout of the building. If detail photos (fixtures, high-end appliances, custom features) are desired, you can order extra photos for $5 per photo and a detail photo list will be requested.

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Photos of amenities such as clubhouses, golf courses, playgrounds, lake access sites, etc, are not provided as a part of your photo package. If you would like these added, please note that only the exterior of structures can be photographed and are $5/photo. Any access to shared/common areas must be provided by an authorized party.

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Pricing for floorplan service is based on a single structure (ie: single family residence). For additional structures (barns, pole buildings, detached garages, etc), a separate service must be ordered to accommodate each building you want scanned. Floorplans generally do not include outdoor areas.

I conveniently accept credit card, Venmo, Pay Pal, cash or check. Links to the credit card payment site and to my Venmo and PayPal profiles are included in your Invoice email and Pay page.

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Please note- Photos will be watermarked until payment is received. 

Orders may require a signed service agreement prior to the appointment. 

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Care is always taken while photographing homes and properties. Jessica Welton (dba Welton Media) accepts no responsibility for any damage or breakages during this process. Jessica Welton (dba Welton Media) shall not be held liable for any legal action, claim or damages resulting from or arising out of the publication of the photographs or other usage of media.

Travel within the counties of Allegan, Barry, Calhoun, Eaton, Ionia, Kent, Muskegon, Ottawa, Kalamazoo,  and Van Buren is free of charge. A mileage fee ($0.65/mile both ways) will be charged for locations outside of the above mentioned counties. Mileage is charged from the county line of the coverage area.

If a property is a rental property, whether it is a vacation rental, residential apartment or single family residence, etc, the agent MUST accompany the photographer to the photo shoot if the property is currently leased. 

Photos are available for download within 24- 48 hours after your appointment. 

Videos,  floorplans, and virtual/live twilights can take longer to process, depending on your bundle or any special requests, but are usually delivered within 48 after your appointment. 

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Photos & floorplans are delivered digitally via Google Drive.

Videos are delivered digitally via Google Drive and uploaded to the Welton Media YouTube channel (exclusive link will be shared with you via email)

Zillow 3D tours are automatically uploaded to Zillow and are activated once the listing goes live. 

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The Copyright for all photographs, videos, and other content captured and delivered while rendering services remain with Welton Media and are protected under local and international copyright laws. Copyright is not transferable. You are purchasing a license for use with a single property.

Once your images and media are purchased, you can use them on the MLS, consumer sites, social media, email, flyers, etc. I recommend using them in any way you would like to promote your listing ("just sold", "just listed", "thank you for your business" posts and postcards, etc). 

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All images will be available for download for 1 month following the session date. I recommend that you download your images and save them to your computer or a memory card. I cannot guarantee the images will be kept beyond a 1 month period. No original files will be provided for third-party editing.

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We reserve the right to use any images and/or media for our advertising purposes.
 

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Any cancellations shall be made at a minimum of 4 hours prior to your scheduled appointment. If a cancellation is made within 4 hours prior to your scheduled appointment and I am already en route, an inconvenience fee of $0.65/mile traveled round trip from Hastings may be charged and the shoot may be rescheduled.

Please ensure that your clients are prepared by the time of their scheduled appointment or contact me in advance to re-schedule. In the event that the residence is not accessible or the owner does not allow the appointment to take place, you will be responsible for a $75 inconvenience fee..

In the event of poor weather (heavy rain, heavy snow, fog, etc), the appointment will be postponed and rescheduled.

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If you have prepaid for services you will receive a credit for all monies paid and the appointment will be rescheduled.

It is advised that Clients view the past listing photos HERE to preview previous work products by the Photographer. 

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Any requests for re-editing of photos must be made within 2 days of receiving the finished product. Re-editing includes: brightening/darkening, color correction and increasing/decreasing contrast. 

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No refunds or voided invoiced services will be issued for services rendered.

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Special requests (fireplace/TV screen enhancement) shall be communicated by the Client to the Photographer prior to or during the scheduled appointment. Special requests include photos of anything other than the immediate property address (neighborhood entrances, clubhouses, amenities, etc), detail photos of appliances/fixtures/finishes/utilities, and/or specific moving or avoidance of objects included in the photos. A return to the property to satisfy any special requests made after the photo appointment will be charged a mileage fee of $0.65/mile both ways from the Photographer's residence in addition to any new service costs.

Requests for a total re-shoot will be treated as a new service order and charged according to the most current Service Menu.