Prepare your clients for their shoot

When determining your desired appointment date/time, I highly recommend scheduling your appointment at least 3-5 days prior to your listing date. If you are ordering aerial photos or video, weather can cause delays that are beyond my control. 

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To make an appointment for services, contact me directly or click here. Your appointment time and date may be adjusted in advance to allow for travel time.

The safety of the photographer is a top priority. If conditions within a property are deemed to be unsafe and the appointment cannot continue, no liability will be assumed by the photographer for failing to provide ordered services. If the appointment must be terminated by the photographer due to unsafe conditions, a prorated rate/travel cost may be considered.

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Please consider animals, condition of the residence and its occupants when preparing for your appointment. 

Photo count is included in the service description. The photographer will take as many photos to accurately represent the property, with respect to your ordered photo package. These photos are typically wide angle photos and are meant to capture the scale and layout of the building. If detail photos (fixtures, high-end appliances, custom features) are desired, you can order extra photos for $5 per photo. Please specify what you would like photos of.

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Pricing for 3D and floorplan services is based on a single structure (ie: single family residence). For additional structures (barns, pole buildings, detached garages, etc), a separate service must be ordered to accommodate each building you want scanned.

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Photos of additional buildings that are not included in the real estate transaction, such as clubhouses, golf courses, playgrounds, and other amenities, are not provided as a part of your photo package.

To make payment convenient for clients, I accept credit card, Venmo, Pay Pal, cash or check. Links to the credit card payment site and to my Venmo and PayPal profiles are included in your Invoice email and Pay page.

If paying by cash or check, I ask that you notify me prior to your appointment so we can make arrangements to meet/pick up/US Mail. Make checks out to "JESSICA WELTON". 

Orders may require a signed service agreement prior to the appointment.

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Animals shall be under the control of the owner or in a secure location that prevents contact during the appointment. This means dogs, lizards, snakes, birds, flying squirrels, rabbits, horses, etc. Cats are ok to roam as they typically stay out of the way.

Travel within the counties of Allegan, Barry, Berrien, Branch, Cass, Calhoun, Clinton, Eaton, Ionia, Kent, Muskegon, Ottawa, Ingham, Jackson, Kalamazoo, Van Buren, St. Joseph is free of charge. A mileage fee ($0.65/mile both ways) will be charged for locations outside of the above mentioned counties. Mileage is charged from the county line of the coverage area.

If a property is a rental property, whether it is a vacation rental, residential apartment or single family residence, etc, the property must be un-leased at the time of the appointment. 

Photo packages are available for download within 48 hours after your appointment. 

Videos, 3D virtual tours, floorplans, and virtual twilights can take longer to process, depending on your bundle or any special requests, but are usually delivered within 48 after your appointment. 

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Photos & floorplans are delivered digitally via Google Drive.

Videos are delivered digitally via Google Drive and uploaded to the Welton Media YouTube channel (viewable only when the listing is live)

Matterport 3D Tours are delivered by a link in an email.

Zillow 3D tours are automatically uploaded to Zillow and are activated once the listing goes live. 

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Welton Media grants clients an exclusive worldwide royalty-free license in perpetuity to reproduce, distribute, display, prepare derivate works of, modify and publicly perform the Images in connection with the real estate industry, including without limitation such uses of the Images in connection with advertising real property and to modify any metadata as necessary.

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Once your images and media are delivered, you are able to use them on the MLS, consumer sites, social media, email, flyers, etc. I recommend using them in any way you would like to promote your listing and yourself ("just sold", "just listed", "thank you for your business" posts and postcards, etc). 

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All images will be available for download for 1 month following the session date. I recommend that you download your images and save them to your computer or a memory card. I cannot guarantee the images will be kept beyond a 1 month period. No original files will be provided for third-party editing.

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Any cancellations shall be made at a minimum of 4 hours prior to your scheduled appointment. If a cancellation is made within 4 hours prior to your scheduled appointment and I am already en route, an inconvenience fee of $0.65/mile traveled round trip from Hastings may be charged and the shoot may be rescheduled.

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There are times when a residence may appear to not be ready for photos. If there is an obvious lack of preparation upon my arrival, I contact the agent to confirm that services shall be rendered.

If it's determined that no services will be rendered at the request of the agent, an inconvenience fee of $0.65/mile traveled round trip from my residence may be charged and the shoot may be rescheduled.

Please ensure that your clients are prepared by the time of their scheduled appointment or contact me in advance to re-schedule.

In the event of poor weather (heavy rain, snow, fog, etc), the appointment will be postponed.

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If you have prepaid for services you will receive a credit for all monies paid and we can reschedule.

It is advised that Clients view the past listing photos HERE to preview previous work products by the Photographer. Any requests for re-editing of photos must be made within 2 days of receiving the finished product. Sky replacement, TV screen enhancement or fireplace enhancement can be requested and is free of charge. Other types of edits, such as coloring, lighten/darken, item removal, etc may be done on a case by case basis and a re-editing cost may be charged to the client for significant edits (example: more than 4 photos).

No refunds will be issued for services rendered.

Special requests shall be communicated by the Client to the Photographer prior to or during the scheduled appointment. Special requests include photos of anything other than the immediate property address (neighborhood entrances, clubhouses, amenities, etc), detail photos of appliances/fixtures/finishes/utilities, and/or specific moving or avoidance of objects included in the photos. A return to the property to satisfy any special requests made after the photo appointment will be charged a mileage fee of $0.65/mile both ways from the Photographer's residence in addition to any new service costs.

Requests for a total re-shoot will be treated as a new service order and charged according to the most current Service Menu.