📅 Booking

If this is your first time working with Welton Media, I encourage you to take a look at my past work here to ensure the style aligns with your needs; every photographer brings their own approach. When you’re ready, simply use the “Book Now” button in the menu. Please make sure your client has adequate time to prepare the property, and keep me informed of any changes prior to the appointment especially regarding access or entry details.

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🏡 What’s Included

Each photo package includes images to properly showcase the property: wide-angle views, layout-focused shots, and emphasis on key spaces such as main living areas, kitchens, bedrooms, and bathrooms. If there are specific features you’d like highlighted or omitted, please let me know in advance.

 

Garages, closets, and the interiors of sheds or outbuildings are not typically included unless specifically requested.

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For real estate properties, video and reel orders include both branded and unbranded versions. All bundled services and inclusions are clearly displayed during booking.

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🚚 Delivery Times

• Photos: Delivered within 24 hours

• Basic Bundles: photos within 24 hours, floorplans can take a few hours longer in some cases.

• Video, 3D tours, floor plans, reels: Delivered within 24–48 hours.

 

You’ll receive an email as soon as your order is ready, complete with download links, any applicable tutorial videos, and all deliverables in one organized package. Zillow 3D tours are uploaded automatically; all other services are delivered via email.

If a delay occurs for any reason, you will be notified with an updated delivery timeframe.​

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❌ Cancellations/Return Trips

Appointments may be rescheduled up until 6:00 PM the day prior to the scheduled appointment.​

 

Rescheduling after 6:00pm the day prior to your scheduled appointment, or Same-Day will incur a $40 rescheduling fee.

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On-site rescheduling for the entire shoot (meaning no photos or video were captured) will incur a $75 inconvenience fee.​ 

 

Return Trips essentially turn the appointment into a "Split Shoot", which adds the $40 Split Shoot rate to the order. This includes changes to the scope/circumstances of the shoot at the time of the appointment that require a return trip (including weather conditions, last minute additions of services, etc) or if delays caused by the seller, agent, or third parties result in the appointment running out of time and require a return visit. Return trips are scheduled with respect to existing appointments and may cause delays.​

 

Cancellations made within 48 hours of the scheduled appointment will incur a $75 cancellation fee, which will be deducted from the initial payment. Appointments canceled with more than 48 hours’ notice will receive a full refund.​

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If an appointment is not able to be rescheduled within 30 days, it will be considered cancelled. 

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These policies help ensure scheduling availability for all clients, as appointment times are reserved in advance and are often difficult to refill on short notice.

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Welton Media reserves the right to cancel any appointment for any reason. Examples include family emergency, sickness, unpaid account balance, unusual circumstance, safety concern, harassment, adverse weather, unsafe travel conditions, or local/national emergency. All attempts to reschedule the appointment will be made.

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🌦️ Weather

If unfavorable weather is forecasted, you may reschedule or cancel the appointment in accordance with the Cancellations/Return Trips policy (see above). If services cannot be performed and a return trip is required, a Split Shoot fee will be applied to the order. Return visits are scheduled based on availability, so advance planning or a bit of flexibility is recommended for weather-sensitive services such as drone and video to avoid delays.

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Severe Weather
In the event of a severe weather or winter weather warning or advisory, Welton Media reserves the right to proactively reschedule appointments scheduled for the affected date(s) in the interest of safety. Clients will be notified as soon as possible and offered the next available appointment. This applies to conditions such as heavy snow, ice, extreme wind, or other weather that may make travel or on-site work unsafe.​

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🏷️ Barry County Discount

Listings located in Barry County are eligible for $15 off photo packages using code SELLBARRY at checkout.

• One promo code per property

• Applies to the first appointment only

• Orders outside of Barry County will be adjusted accordingly if code is applied in error

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💳 Payment

Payment is due at the time of booking or upon receipt of an invoice. Refunds are issued back to the method of payment used and are subject to the Cancellation/Rescheduling Policy.

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Any additional services or fees acquired after booking will be automatically applied to the method of payment used to book. ​Services that have been ordered, rendered, and delivered are non-refundable.

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Appointments made under the incorrect service menu are considered void and will be refunded. 

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Welton Media reserves the right to cancel services for new shoots on accounts that have an outstanding balance. 

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🛠️ Edits & Re-Shoots

Please review my Past Work and style before booking.

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Real Estate Properties & Rental Properties

Photos are captured and edited consistently and reasonable effort is made to preserve color and texture. However, real estate photography & media is much different than an ArchDigest editorial shoot, so minor differences may exist. This is especially true if an interior is painted with a "Chameleon Nuetral" paint; usually a greige that has formulation to change tone depending on its surroundings. Different walls can appear greenish, yellowish, blueish, or blush when they are all painted with the same paint! Exterior reflections of green grass, sunlight, and light sources can also impact color and texture of a photo. 

 

Photo adjustments requested within 3 days of delivery will be reviewed and quoted.

Full re-shoots are always welcome; however, they are treated as a new order and billed at standard pricing. And I've got to be honest, due to photographer technique and consistency in editing, the results will likely be the same. 

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Welton Media maintains creative control for all post production, such as music selection, editing, footage, titling, etc. Post production edit requests will be quoted, with exception to correcting typo's. Videos/Reels generally do not include unfinished living spaces unless requested. 

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Ethics Statement: Welton Media maintains a strict standard of accuracy in all visual representations. While standard retouching (such as color correction, exposure adjustments, blue-sky enhancement, and virtual twilight) is included to enhance presentation, edits that materially alter the factual condition or appearance of a property are not permitted. This includes, but is not limited to: changing paint colors, flooring, wall or ceiling textures, concealing structural damage, or digitally staging permanent features that do not exist (with the exception of virtual staging when properly disclosed). Requests that could reasonably mislead buyers, tenants, guests, or the public will be declined. Welton Media reserves the right to refuse or limit any edit that compromises image integrity or violates MLS, advertising, or fair marketing standards. The addition of AI-generated people, families, vehicles, aircraft, or other non-existent elements is not permitted, due to fair housing compliance concerns and unnecessary risk of misleading representation to consumers.

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Images created by third parties will not be virtually staged or edited by Welton Media.

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🦺 Safety First

Safety is always a priority. If conditions at a property are deemed unsafe and the appointment cannot continue, no liability is assumed for incomplete services, and an inconvenience fee may apply.

• All animals must be secured, including those considered friendly

• Structures known to be unsafe must be disclosed prior to the appointment, particularly if they are located in areas where a person could reasonably be expected to access them.

• Any changes to access details must be communicated prior to the appointment. I am entering privately owned homes, and if an occupant is unaware of my authorized presence, they may reasonably perceive me as an intruder and act in self-defense. Clear, advance communication is essential to ensure everyone’s safety and to prevent serious misunderstandings.

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🧭 Travel Policy

​Welton Media serves most of West Michigan within 40 miles of Hastings. Here's the Service Area map & fee schedule.

If you’re unsure whether a property qualifies, you may contact me to confirm. Properties in extended service areas and beyond are subject to a travel fee.

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📷 Liability

Care is always taken while photographing homes and properties. Welton Media LLC accepts no responsibility for any damage or accidents during this process. Welton Media LLC shall not be held liable for any legal action, claim or damages resulting from or arising out of the publication of the photographs or other usage of media.

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🧍 Tenant-Occupied Homes

Properties that are actively leased and contain tenant personal property are required to have an agent, the owner, or a representative present during the shoot. This is to protect all parties from numerous circumstances that can arise. Disregarding this policy will immediately cancel the shoot on-site and a $75 inconvenience fee will apply. 

Completely vacant rentals do not apply.

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🛡️ Copyright & Licensing

All media remains the property of Welton Media LLC.

 

By placing an order, you purchase a license to use it for advertising the sale of that specific property; online and in print. That license is non-transferrable. 

 

Allowing other agents, vendors, designers, builders, the buyer, etc or reusing it for other purposes without written permission is prohibited.

All media is downloadable and yours to store. Property websites are archived after 12 months unless the listing is still active.
 

Welton Media LLC reserves the right to use any images and/or media for advertising or portfolio purposes.

 

Your media will never be re-licensed to another agent, with the exception of images depicting amenities or area attractions. If you see photos from your previous listing being used, please contact me and I will address the issue as the copyright holder. 

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Additional licensing info can be found here.