Booking: New customers should view past listing photos HERE to view previous work products by Welton Media, as every photography service has their own style and editing.  To make an appointment for services, please visit the "Book Now" link in the website menu. Please allow your sellers adequate time to prepare for their shoot and communicate any changes to the information you have provided to me prior to the appointment.

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Cancellation Policy: You may cancel for any reason at a minimum of 2 hours prior to your scheduled appointment to avoid an inconvenience fee. Cancelled appointments are encouraged to be rescheduled for a future available date/time. If you have a reason to believe the property won't be ready by the day/time of your appointment, please reschedule to avoid a return trip (see below). 

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Return Trip/Inconvenience Policy: If it appears that weather may be an issue, please consider rescheduling. Weather can be a factor when scheduling certain services (drone, video) and you will be contacted if the appointment requires a return trip. Return trips are scheduled as soon as practical, with respect to other appointments. If a non-weather related issue or a request for additional services that were not included in your original order cause a return trip to the property, a $50 return trip fee will be added to the final invoice for properties located in Barry County. All other locations outside of Barry County have a return trip fee of $80. 

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Please ensure that your clients are made aware of the day & time of their scheduled appointment, have the property prepared, and that access can be made by the photographer (lockbox, hidden key, owner/agent present, etc). Please refer to these Preparation Tips to help you and your client prepare.

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Barry County Hometown Discount:  For homes located within Barry County, Welton Media will take $15 off your Photo package when you use the coupon code SELLBARRY at checkout. This discount is only applicable when you order photo services or Value Bundles for a property located within Barry County, Michigan. Orders with improperly used codes will be billed the original amount. Welton Media reserves the right to modify or terminate this offer at anytime.

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Promo codes: only 1 promo code may be used per order. 

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Weekend Appointments:

Weekend appointments are available on a case by case basis. Weekend appointments are subject to a travel fee. Please contact 517-604-1700 to make a request. Requests may be granted, and are subject to photographer availability.

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Photo count is included in the description on the Pricing page and Welton Media Booking Form. The photographer will take as many photos to accurately represent the property, with respect to your ordered photo package. These photos are typically wide angle photos and are intended to capture the scale and layout of the property, focusing on the inside of the structure and the overall front and rear exterior. Areas of focus are on the main living areas, kitchen, bedrooms, and bathrooms. If there are specific areas you'd like me to focus on or to avoid, please communicate them to me prior to the shoot. 

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Photos of amenities such as clubhouses, golf courses, playgrounds, lake access sites, etc, may be photographed per your request will not count toward your photo count. These photos become part of the Welton Media Stock Portfolio and are subject to use by any customer listing in the same community. Photos from the Stock Portfolio are provided at no cost. 

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Timeframe: Photos are available for download within 24 hours after the end of your appointment. 

Value Bundles, Videos, floorplans, and virtual/live twilights delivered 24 to 36 hours after the end of your appointment, depending on how large of an order it is. If there is a delay (which is rare), you will be notified. Please contact me at 517-604-1700 for time-sensitive requests, preferably prior to your appointment.

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Method of Delivery: All photos & other media are delivered digitally.  When your order is complete, you will receive an email letting you know that your order is complete and available to download. Listing Videos are also uploaded to the Welton Media YouTube channel (exclusive links will be shared with you via email) as a courtesy, but it is recommended that you upload videos to your own channel.

 

Zillow 3D tours are automatically uploaded to Zillow will be displayed when you make your listing live. Welton Media 3D Tour links are delivered in your order completion email.

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If you ordered the Marketing Kit/Property Website, all of your photos and media will be on the website and you will get all of your links to your media and marketing kit/website in your order completion email. Tutorial links for editing your marketing kit/property website are also in your completion email. 

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Customers should view past listing photos HERE to view previous work products by Welton Media, as every photography service has their own style and editing. Welton Media is consistent with regards to their editing standards, and any requests for modification will be considered. No refunds or credits will be issued for services rendered. 

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Item removal requests will be considered and quoted. 

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Requests for a total re-shoot will be treated as a new service order and charged according to the most current Service Menu. 

 

Safety is a top priority. If conditions within a property are deemed to be unsafe by the photographer and the appointment cannot continue, no liability will be assumed by the photographer for failing to provide ordered services. If the appointment must be terminated by the photographer due to unsafe conditions, you may be responsible for an inconvenience fee. 

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Animals shall be under the control of the owner or in a secure location that prevents contact with the photographer during the appointment.​

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Occasionally weather may cause hazardous conditions (winter weather advisories, thunderstorms, etc) and your appointment may need to be rescheduled by the photographer. 

New Policy-2025- I primarily serve within the counties of Allegan, Barry, Calhoun, Eaton, Ionia, Kent, Ottawa, and Kalamazoo counties. There are small areas of Van Buren and Muskegon County that are included in the service area. Areas greater than 35 miles from homebase or regionally not considered West Michigan (Lansing Area) are subject to a $20 travel fee, which is automatically added and displayed in the order form if the address falls in this area. To make an inquiry for areas outside of the service area please contact 517-604-1700 or email jessicaweltonmedia@gmail.com. See the Service Map here.

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Payment is required at the time of booking.

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If you have prepaid for services and the appointment cannot be rescheduled, you will receive a refund to the original form of payment.

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Care is always taken while photographing homes and properties. Jessica Welton (dba Welton Media) accepts no responsibility for any damage or breakages during this process. Jessica Welton (dba Welton Media) shall not be held liable for any legal action, claim or damages resulting from or arising out of the publication of the photographs or other usage of media.

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Rental properties that are currently leased and/or contain the property of tenants require the presence of an agent, owner of the property, and/or legal representative during the photo shoot. If the property is vacant with no current tenants, this requirement does not apply and no accompaniment is needed.​

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The Copyright for all photographs, videos, and other content captured and delivered while rendering services remain with Welton Media and are protected under local and international copyright laws. Copyright is not transferable. Your purchase is a license for digital & print use for advertising the sale of a single property. This license is non-transferable to any party and shall not be used by another party without written permission from Welton Media.​

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All images will be available for download upon delivery. It's recommended that you download your images and other media and save them to your computer, external drive, or cloud-based platform. No original (RAW) files will be provided. Property Sites will be archived after 1 year.

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Welton Media reserves the right to use any images and/or media for advertising or portfolio purposes. 

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